RESIDENTIAL CLEANING Q & A
Is your service guaranteed?
Texas Hill Country Cleaning offers a 100% customer satisfaction guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
Are you insured and bonded?
We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. Texas Hill Country
Cleaning is bonded and insured.
Do I need to be home when you clean?
Most of our customers are not. For security you can provide a lock box with the key inside.
Who is going to clean my home?
Texas Hill Country Cleaning is independently owned and operated. The owner and long time employee's will be servicing your house cleaning needs.
At what time will you be at my home?
Our cleaning schedule is Monday through Friday. 8:00 a.m. to 5:00 p.m. Saturday and after hour cleanings are available by appointment only.
How long does it take to clean my home?
The average time is 1 1/2 to 3 hours to clean a 3 bedroom, 2 bathroom home. However, time will vary depending on the condition and size of your home.
What do I have to do before the cleaning?
In order to give you the greatest value, we ask you to take a moment to pick up extraneous clothing or toys and household items.
Do I need to provide supplies or equipment?
We use our own supplies and equipment. However, if you prefer we use your supplies and equipment, we would be happy to accommodate your request.
What type of supplies do I need to have?
No supplies are needed, however, if you would like to provide your own supplies, we recommend you have Windex, Pine-Sol, Soft Scrub, Regular Tylex Bathroom Cleaner, Tylex Mold & Mildew Cleaner, Clorox Cleaner, Easy Off, Wood Floor Cleaner, Sponges, Paper Towels, Trash Bags, Vacuum, Mop and Broom. Please leave cleaning supplies on the kitchen counter.
How do I leave special instructions?
Please contact us at 830-955-3015 / 830 257-3015 or E-mail us your special instructions. Please do not leave any notes in your home.
What do I need to do with my pets the day of the cleaning?
We have no problem cleaning with pets inside your home. However, you need to keep your pets in a safe place due to safety reasons.
What should I do to prepare for a Move In/Move Out cleaning?
We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and remove from the property (excluding large items and furniture).
What happens if my utilities are off the day of the cleaning?
If your utilities are off, you will be charged a $50 inconvenience fee. In addition, you might be asked to re-schedule for a different day. Reschedule fees will apply.
What if I am still moving the day of the cleaning?
If you are still moving during the cleaning, you might be subject to a $50 inconvenience fee. In addition, we might not be able to extend our 100% Customer Satisfaction Guaranteed. We ask that you be completely Moved-Out before the cleaning day.
What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
What happens if I need to change the scheduled cleaning?
Just give us a call 48 hours before your cleaning day to avoid a fee of $25.00
Do I need to sign a contract?
No, you do not need to sign a contract with Texas Hill Country Cleaning.
How would I pay for your services?
We accept checks, cash and credit cards. Payment is due the day of the cleaning once all work is completed. If you will not be home, please leave your payment on the kitchen counter.